Price & Payment

All prices are in Pounds Sterling and order must be paid in full prior to delivery. Trade prices available on request subject to approval and accompanying references.

Your Order & Delivery

All items are hand-made and made to order. Standard order time approximately between 8-12 weeks. We aim to be as accurate as we can with delivery estimates but they are not binding. Delays may occur in shipping which we have no control of and we ask our customers to be patient should unforeseen delays occur.
All our furniture is hand made and as such some pieces may vary in colour. Every effort is made to avoid this.
We will not refund furniture simply because its does not match, suit or fit or because they are unsuitable to the position the customer envisaged. Each piece is ordered for you and cannot be returned to the manufacturer. We ask all our customers to check their measurements and access to avoid disappointment.

Delivery

We have carefully chosen Courier Companies to deliver the items that you order to you.
Once the product is picked up from us by the Carrier will make deliveries to the address stipulated in your order. Please note that all deliveries are to the Door Only.You must ensure that someone is present to accept delivery.

Delivery charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded

It is the customer's responsibility to ensure that all ordered goods fit into the home and that there is no restricted access. We cannot accept refunds for goods that cannot fit into the home or cannot be delivered due to access, unsuitability or any fault of the customer.

Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery, nor shall any delay entitle the customer to terminate or rescind the contract, unless such delay exceeds 180 days.

If for any reason the customer fails to accept delivery of any of the goods when they are delivered we will bring the goods back and charge of between £50.00 - £175.00 for each failed delivery

Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

We may deliver the goods in instalments if the goods are not available at the same time for delivery.
Mirrors and Venetian furniture will be delivered via Insured Courier; drivers are insured for Goods in Transit only.

Please check all items on delivery, as refunds and exchanges can only be made if a breakage or damage is spotted upon delivery. Before signing for your item check your items throughly the before signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condtion please do not accept them and contact us for a relacement to be sent. Once items are signed for we will not be held responsible for any loss or damage whatsoever. Please telephone us straight away and whilst the delivery driver is with you if your item is damaged or broken 01284 330 098 - so the item can be returned immediately.